Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We are committed to making our information accessible to everyone, including people with disabilities. To meet this commitment we have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard.

(Note: The above link takes you to a non-Aetna site and is provided for your convenience only. Aetna Inc. and its subsidiary companies are not responsible or liable for the content, accuracy, or privacy practices of linked sites, or for products or services described on these sites.)

If you are a person with a disability who needs assistance using our websites (or mobile apps), or if you need a PDF in an accessible format, our Customer Service Representatives can assist you. Please call them at the number on your member ID Card or at 1-888-772-9682 from 9 a.m.-5 p.m. ET Mon-Fri. Persons with a hearing or speech disability can use 711 for Telecommunications Relay Service (TRS).

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If you need a PDF in an accessible format, you can also request it online. Click the button below then enter your email address, select 'Request an Accessible PDF' from the Category drop-down menu, then copy and paste the web address for the PDF from your browser's address bar into the Message field and then click 'Send'.

("Accessible PDFs" are documents that are specifically formatted to PDF/UA standards. If a PDF document conforms to PDF/UA standards it allows people who benefit from assistive technology (screen readers and other devices used to assist people with disabilities) to access the information.)

Request an accessible PDF