Notice regarding electronic documents:
Through this website, you have the ability to view, print and save electronic documents. You also have the right to receive ... View more Through this website, you have the ability to view, print and save electronic documents. You also have the right to receive documents online only, without receiving paper copies through the mail. To do so, you must have a computer, mobile device (such as a smartphone), tablet or another electronic device to access the website. Aetna uses 128-bit encryption to enhance security. Adobe Acrobat® 4.0 software or higher is required to view and open documents online. You can also select "Contact Us" on the home page to send an email or call our customer service center.
If you require assistance in a language other than English, Non-discrimination notice attached. TTY : 711 For ... View more If you require assistance in a language other than English, Non-discrimination notice attached. TTY : 711 For language assistance in your language call 1-888-772-9682 at no cost. (English) Para obtener asistencia lingüística en su idioma, llame sin cargo al 1-888-772-9682. (Spanish) Click here to view Non-discrimination notice.
Accessibility Services
Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility ... View more Aetna strives to continuously improve our digital experiences to meet or exceed universal design best practices and web accessibility standards. We have adopted Web Content Accessibility Guidelines (WCAG) 2.0 A/AA as our corporate standard. If you are having trouble accessing information on our website, we can assist you. Please call 1-888-772-9682. Relay services for deaf and hearing impaired individuals are available by dialing 711. Aetna complies with applicable Federal civil rights laws and does not discriminate, exclude or treat people differently based on their race, color, national origin, sex, age, or disability. Aetna provides free aids/services to people with disabilities and to people who need language assistance. If you need a qualified interpreter, written information in other formats, translation or other services, call 1-888-772-9682. Be sure to include your claim number and name. You'll also need to tell us what document you'd like our help with.
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